What is "AI Detection Hour"?
AI Detection Hour, or simply DH, is the unit used to measure the time the AI failure detection system spends on your prints.
It is indicated by the symbol in the system.
Why do I need AI Detection Hours?
You need a positive balance of AI Detection Hours on your account to have the failure detection on. Here is why.
You do NOT need AI Detection Hours to watch your printer feed in the app. You can watch it for as long as you want. There is no limit to it! å
How do I get AI Detection Hours?
There are several ways to get AI Detection Hours:
You can earn AI Detection Hours by helping the AI failure detection system get better.
If you have the Free plan, you will get 10 AI Detection Hours for free each month.
You can buy or subscribe to one of the AI Detection Hour packs. You can get 500 hours for just $20.
Where can I check the DH balance on my account?
There is an icon at the top of the page that shows the current DH balance on your account. You can click on that icon and see this balance broken down to the DHs included in your plan and the DHs you earned or bought.
What will happen if the DH balance on my account goes to 0?
When your AI Detection Hours run out, the failure detection will be paused, and you won't get alerted even if your prints start to fail. Everything else remains the same. You can still start, pause, or cancel your prints in OctoPrint or in Obico. Your webcam feed will stream as usual too.
You can still watch your printer feed in the app even if your DH balance goes to 0.
I heard I can buy more DHs. Is it true?
Yes. Additional DHs can be bought at $20 for 500 hours, or $0.04/hour. If you have subscribed to the Pro plan, you can also add one of the Subscribe&Save DH packs to your Pro plan at a much lower rate.
Go to your subscription page to buy more DHs.
10 FREE DHs per month for free account is not enough!
It costs non-trivial amount to watch every hour of print and therefore we can't afford to give more to users on the free plan. :(
Even if 10 DHs per month is not a lot, if you turn on detection only for your "risky prints", it can still significantly reduce your stress level, and sometimes save your printer from a jammed heater block or fan.
Tell me more about the DHs that are included in the Pro plan.
If you subscribe to the Pro plan, you will get 50 DHs every month. If not all 50 DHs are used when the month ends, the unused DHs roll over into next month, as long as you keep your subscription active. The same roll-over rule applies to the DHs that comes from the Subscribe&Save DH Packs.
What happens to the balance of my DHs when I cancel my subscription plan?
If you cancel your subscription plan, the remaining DHs that originally came from the Pro plan or the Subscribe&Save DH pack will expire at the time when the plan ends.
You will get to keep the DHs that you bought in a Pre-paid DH pack, or earned by providing Focused Feedback.
Is there an easy way to tell turn off failure detection when I don't want to use DHs?
Yes! We have redesigned our printer page to make it super easy! We have also added visual cue so that it's clear when you are not using your hard-earned DHs.
Why is my DH balance a negative number?
If you have a positive DH balance when a print starts, the failure detection won't be turned off mid print just because your DH balance reaches 0. This is to make sure you wouldn't be surprised that you were not covered where you thought you were.
Suppose you only have 1 DH when you kick off a 10-hour print. The failure detection will still be on for the whole 10-hour even if you are already in the red zone after 1 hour. However, after the print is done, your DH balance will be -9.
Your DH balance will be filled up to a positive number at the time when you get more DHs.
Why do you make it so complicated?
The reason why we took the trouble to properly account for DHs is because every single costs computational resources.
This is exactly why we took the trouble to program AI failure detection in a way so that no resource is used when you are not printing, or don't want to use any Detection Hours.
Also by accounting for the usage of DHs, we want to motivate everyone to optimize how we use our DHs. Only by doing so can we provide this service to the entire 3D printing community at affordable cost.
Tell me exactly how DHs are accounted for.
1 DH = 1 hour worth of time when your printer is printing AND the failure detection is on.
This means the time when your printing is idle (not printing) won't be counted as DHs. Also, when you disable detection for a print, or for a period in a print, that period will not be counted as DHs either.
Let's use an example to illustrate how AI Detection Hours are accounted for:
|6am||6:15am||You turn on the 3D printer. Then you prepare the G-Code and the print bed||0.25 hours||No||Not DH when printer is idle.|
|6:15am||7am||You start the print. Your printer prints happily.||0.75 hours||Yes|
|7am||7am||The Detective sends you an alert. It's a false alarm caused by gyroid infill. So you disable detection.||0 hours|
|7am||8:30am||Your printer prints happily and finishes the print.||1.5 hours||No||Not DH when detection is disabled.|
|8:30am||5pm||Your printer is left on when you are at work. You turn it off after you come home.||8.5 hours||No|
In this example, only 0.75 DHs are accounted for, even if the print lasts 2.25 hours, and the printer is left on for 11 hours.
Tell me exactly how DH's roll-over works.
First of all, there are 2 different kinds of DHs.
- The DHs that are included in your subscription plan. For instance, the Free plan includes 10 DHs per month; Pro plan includes 50 DHs per month. There are also "Subscribe&Save DH Packs" that include various number of DHs each month. Let's call them included DHs.
- The DHs that you buy in a Pre-paid DH pack, or otherwise earn by teaching The Detective. Let's call them earned DHs.
Here are the complete list of all roll-over rules on DHs:
- The balance of included DHs roll over into next month, as long as the subscription is kept active. The roll-over happens when the next billing cycle is fully paid for.
- The balance of earned DHs roll over infinitely. It doesn't matter if you have a subscription plan at all.
- To minimize the amount of included DHs you would loose should you cancel the subscription plan, included DHs are always used before earned DHs.
A complete example to show how AI Detection Hour works.
|Date||Activity||Earned DHs||Included DHs||Total DH|
|1/1/2020||Earns 20 DHs by uploading 20 time-lapses||20||0||20|
|1/5/2020||Prints 10 hours||10||0||10|
|1/10/2020||Upgrades 2 printers to Pro plan||10||50||60|
|1/15/2020||Prints 24 hours, with detecting disabled for 4 hours||10||30||40|
|1/20/2020||Earns 25 DHs by uploading 25 time-lapses||35||30||65|
|1/25/2020||Prints 40 hours (2 printer total), with detection disabled for 2 hours||27||0||27|
|2/10/2020||Renews Pro plan||27||50||77|
|2/15/2020||Cancels Pro plan||27||0||27|